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Contact us online!

Welcome to Firdale Medical Centre.

We have an online consultation service called PATCHS. You can access PATCHS by visiting our website www.firdalemedicalcentre.nhs.uk and clicking on Online Consulting Tile in the main top menu.

Contacting using PATCHS instead of by telephone has several advantages for you including:

• Getting help quicker from a GP.
• No queuing on the telephone.
• Ability to submit requests any time day or night (though we can only respond during our opening hours).
• Doing everything on there, consultations, sick notes, checking results etc. Though you shouldn’t use it for emergencies.
• Submitting requests on behalf of someone you care for.
• If the doctor or nurse decides you need an appointment, they will see you ASAP (usually on the same day).

Using PATCHS also has advantages for us including:

• Seeing what your request is up front in writing helps us plan our work better.
• Freeing up the telephone for people that cannot use PATCHS e.g. those with emergency problems or if they cannot physically use the internet.
• Helping us save face-to-face and telephone appointments.

Do you know the symptoms of Ovarian cancer?

Do you know the symptoms of Ovarian cancer? Knowing this information could be lifesaving, as early diagnosis can make all the difference.

Do you have concerns about your memory?

Calling Your Practice

Our surgery receives large number of calls every day and we appreciate that sometimes you need to wait longer in the queue to be connected with our reception team. This can be very frustrating.

Please where possible refrain from calling the practice between 8am – 10am unless you need an appointment with one of our doctors.

For everything else including appointments with our nurses, pharmacists and other health professionals, blood forms, sick note etc please call after 10am.

This will reduce number of patients in the queue first thing in the morning therefore shortening waiting time to be connected.

Please also remember we can assist with administrative queries via our online consulting system Contact us about your request (accurx.com)

Happy Hearts – Together we can reduce the risk of heart attack and stroke during Covid-19

Health services, local authorities, charities and other partners across Cheshire and Merseyside are working together to prevent heart attacks and strokes.

The Cheshire and Merseyside Happy Hearts website is aimed at helping you to reduce your risk of stroke and heart attack by giving you lots of information and tips on keeping your heart happy. The website shares local, practical information on:

• how to live healthily and stay well

• conditions that increase the chances of having a heart attack or stroke, such as
  • atrial fibrillation
  • high blood pressure
  • high cholesterol
    
• how and where you can get your numbers checked
  
• how you can help to manage and control these conditions to lower your CVD risk

Visit the Cheshire and Merseyside Happy Hearts website to find out more.

Provision of services outside the normal practice hours

As you may be aware the NHS England (who commission our practices services) have set out a requirement that practices work together to ensure that patients are able to access services outside our normal hours of work (8.00am to 6.30pm Monday to Friday).

Northwich PCN (Primary Care Network) covers the following practices:

Danebridge Medical Centre

Firdale Medical Centre

Middlewich Road Surgery

Oakwood Medical Centre

Weaverham Medical Centre

Witton Street Surgery

Watling Street Medical Practice

Northwich PCN has produced a plan based on services being provided from the individual practices and from a local practice-based Hub on Friday and Saturday.

This way of working is not new to us, we have been providing so called Extended Access services for the last five years, including the ability for our patients to access services locally on Saturdays.

The times we provide extended access services from our practice bases have been determined by analysing the preferences of our patients over the last five years, in particular we have been keen to offer services to enable patients who work a distance away from the practice to access services.

Each practice is currently publicising when services are available and we are proposing to add further services to our existing provision, from October 2022.

In addition to the services provided from each practice we are working with our neighbouring practices to offer appointments across the week and on Saturdays. As always, the availability of appointments will be dependent on our capacity, however, please ask the practice receptionist if you would ideally like an appointment outside the normal core hours. It is important to stress that the number of appointments offered outside the normal hours will only be a small proportion of our total appointments, as it is important that we do not undermine our normal level of service particularly given the current high levels of demand and our workforce challenges.

As we have stated we are sure that the time our practices provide services (outside of core hours) reflects the preferences of our patients, but we would be pleased to hear your views so that we can continue to evaluate the best times to offer services.