Don’t forget to order your repeat prescriptions to cover the holiday season!
Please remember to order your repeat prescriptions in time to make sure you have enough medication to cover you over the Christmas and New Year period.
Repeat prescriptions will need to be in by Monday 19th December to ensure we can get it ready in time.
Your GP Practice will be closed on Monday 26th December, Tuesday 27th December and Monday 2nd January 2023.
Calling Your Practice
Our surgery receives large number of calls every day and we appreciate that sometimes you need to wait longer in the queue to be connected with our reception team. This can be very frustrating.
Please where possible refrain from calling the practice between 8am – 10am unless you need an appointment with one of our doctors.
For everything else including appointments with our nurses, pharmacists and other health professionals, blood forms, sick note etc please call after 10am.
This will reduce number of patients in the queue first thing in the morning therefore shortening waiting time to be connected.
Please also remember we can assist with administrative queries via our online consulting system Contact us about your request (accurx.com)
Happy Hearts – Together we can reduce the risk of heart attack and stroke during Covid-19
Health services, local authorities, charities and other partners across Cheshire and Merseyside are working together to prevent heart attacks and strokes.
The Cheshire and Merseyside Happy Hearts website is aimed at helping you to reduce your risk of stroke and heart attack by giving you lots of information and tips on keeping your heart happy. The website shares local, practical information on:
- how to live healthily and stay well
- conditions that increase the chances of having a heart attack or stroke, such as
- atrial fibrillation
- high blood pressure
- high cholesterol
- how and where you can get your numbers checked
- how you can help to manage and control these conditions to lower your CVD risk
Visit the Cheshire and Merseyside Happy Hearts website to find out more.
Provision of services outside the normal practice hours
As you may be aware the NHS England (who commission our practices services) have set out a requirement that practices work together to ensure that patients are able to access services outside our normal hours of work (8.00am to 6.30pm Monday to Friday).
Northwich PCN (Primary Care Network) covers the following practices:
Danebridge Medical Centre
Firdale Medical Centre
Middlewich Road Surgery
Oakwood Medical Centre
Weaverham Medical Centre
Witton Street Surgery
Watling Street Medical Practice
Northwich PCN has produced a plan based on services being provided from the individual practices and from a local practice-based Hub on Friday and Saturday.
This way of working is not new to us, we have been providing so called Extended Access services for the last five years, including the ability for our patients to access services locally on Saturdays.
The times we provide extended access services from our practice bases have been determined by analysing the preferences of our patients over the last five years, in particular we have been keen to offer services to enable patients who work a distance away from the practice to access services.
Each practice is currently publicising when services are available and we are proposing to add further services to our existing provision, from October 2022.
In addition to the services provided from each practice we are working with our neighbouring practices to offer appointments across the week and on Saturdays. As always, the availability of appointments will be dependent on our capacity, however, please ask the practice receptionist if you would ideally like an appointment outside the normal core hours. It is important to stress that the number of appointments offered outside the normal hours will only be a small proportion of our total appointments, as it is important that we do not undermine our normal level of service particularly given the current high levels of demand and our workforce challenges.
As we have stated we are sure that the time our practices provide services (outside of core hours) reflects the preferences of our patients, but we would be pleased to hear your views so that we can continue to evaluate the best times to offer services.
No more suicide – support for children & young people
Many people, including children and young people experience times of stress or worry during their lives. If you need help now or if you’re worried about someone else, there are support services available. Visit no-more.co.uk for more information and a list of services available.
999 Service Launched in British Sign Language
An official 999 service has now been launched in British Sign Language.
Using a dedicated smartphone APP or the 999 BSL website, callers will be connected to a 999 call handler via a BSL interpreter.
The service can be accessed at 999bsl.co.uk – you can also download the iOS or Android app there.
Have you got the NHS App?
The NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. Account verification is done centrally and you don’t need a password from your GP surgery.
You can now use the app to show your Covid vaccination status.
You can use the NHS App to:
- get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
- order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
- book appointments – search for, book and cancel appointments at your GP surgery. See details of your upcoming and past appointments.
- get health advice – search trusted NHS information and advice on hundreds of conditions and treatments. You can also answer questions to get instant advice and medical help near you.
- view your health record – securely access your GP health record to see information like your allergies and your current and past medicines. If your GP surgery has given you access to your detailed medical record, you can also see information like test results and details of your consultations.
- register to be an organ donor – choose to donate some or all your organs and check your registered decision.
- find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
Download the app now from the App Store or Google Play, or find out more information at NHS App – NHS (www.nhs.uk)
Patients Wearing Face Covering at Firdale Medical Centre
Following recent NHS update our rules regarding face covering are changing.
From Thursday 16th June wearing face covering or face mask is no longer compulsory for our patients except for those who present with respiratory symptoms.
Although wearing the face covering is no longer compulsory for majority of our patients we still strongly encourage everyone to do so especially if you are in the high risk group.
You will notice that our clinicians may still wear the face covering in some circumstances depending on the level of risk and the type of medical issue they are assisting with.
We would like to thank all of you who accepted the necessary precautions we implemented during the pandemic.
